Check in times vary between 3pm and 4pm throughout each property. Please check your arrival details for your exact check-in time. Check-out time is 10am, unless a 12pm late checkout has been arranged. Late checkouts are property-dependent, subject to availability, and cost an extra £25. Please reach out to the office to enquire.
We try to accommodate an early check-in where possible, but we cannot agree this until your arrival date. Please call us on 01904 765531 on the day of your arrival to see what the earliest check-in time is.
Unfortunately we cannot accommodate luggage storage. There is a luggage shop called Yorbag where you can arrange to leave your luggage for a small hourly charge.
Yes — there is basic stock at the property for when you arrive, including tea, coffee, sugar sachets, toilet rolls, handwash, and basic cleaning equipment such as washing-up liquid, cleaning spray and cloths. Properties are self-catering, so we only supply initial stock and are unable to replenish when it runs out.
We hope your stay is plain sailing and enjoyable. Should an issue occur, please make us aware within 24 hours of your arrival and we will act promptly to rectify it. Further complaints can be emailed to us directly.
Yes — we supply hotel-quality bed linen and towels for the beds and any sofa beds.
Once you have completed your payment, you will be sent detailed arrival instructions explaining how to get into the property, generally using a key safe code.
You will be able to locate the Wi-Fi network and password on the router itself or in the black welcome folder.
We can offer packages to suit your budget and requirements, including birthday packages, romance packages, hen party décor and more.
We will go above and beyond for every client and guest. We will treat you with fairness and respect and tailor the property to your needs and budget.
Our vision is to be the best serviced accommodation provider in York, committed to impeccable service. We aim to deal with your enquiry within 1 hour.
We are dedicated to understanding our guests’ needs and serving with energy and passion. Guests are always our top priority.
Nothing is too much trouble — we will always try to accommodate special requests or requirements.
Our York portfolio caters for leisure and corporate travellers, families, honeymooners and group travellers — with the little touches that make a stay memorable.
We only operate in York, hometown of each staff member, so we can share local recommendations. We focus exclusively on top-quality self-catering apartments and houses in the York area.
